Orbit
Child safety standards
These standards are the public child-safety policy for Orbit, the dating app published by JYDEV LTD on Google Play and the Apple App Store. They apply to the Android and iOS apps, this website, accounts, photos, videos, chat, date proposals, and support. They are written so that anyone, including Google Play’s review team and Apple’s App Review team, can read what we prohibit and what we do when we learn of it.
Zero tolerance. Confirmed CSAE or CSAM is not warned, not given a second chance, and not left on the service. The account is banned. There is no strike system for this.
Orbit is for adults. You must be 18 or older to create an account. That age rule does not take Orbit outside Google Play’s Child Safety Standards or Apple’s App Store rules on child exploitation. We still prohibit child sexual abuse and exploitation, we still remove child sexual abuse material, and we still give people a way to report it from inside the app on both platforms.
1. What CSAE and CSAM mean
Child sexual abuse and exploitation (CSAE) means content or behaviour that sexually exploits, abuses, or endangers anyone under 18. That includes grooming a child for sexual exploitation, sextorting a child, trafficking a child for sex, or otherwise sexually exploiting a child. It includes trying to do those things, and asking someone else to do them.
Child sexual abuse material (CSAM) means any visual depiction of a person under 18 engaging in sexually explicit conduct. That includes photos, videos, live video, and computer-generated or drawn imagery. A depiction is still CSAM if the person was under 18 when it was made, even if they are now an adult, and even if they say they consent. Nudity is not required for something to be sexual exploitation of a child.
In these standards, child and minor mean anyone under 18. We do not use a lower age.
2. What is prohibited
Orbit has zero tolerance for CSAE and CSAM. You may not use Orbit, and you may not ask anyone else to use Orbit, to do any of the following:
- Upload, send, request, or link to CSAM, including in chat, a profile, a private gallery, a date proposal, or a support message.
- Upload or send sexual content that depicts a child, including AI-generated, edited, cartoon, or otherwise synthetic sexual content of a child.
- Sexualise someone who is, or who appears to be, under 18. Saying “they’re 18” does not make that allowed.
- Create an account if you are under 18, or help a child create one.
- Groom a child, including building trust in order to obtain sexual content, a meeting, or sexual contact.
- Sextort a child, or threaten to share a child’s intimate images.
- Traffic a child for sex, or arrange travel, payment, or a meeting for that purpose.
- Advertise, trade, or discuss how to find, hide, or distribute CSAM.
- Role-play sexual activity with a child, or ask another user to pretend to be under 18 for a sexual purpose.
A joke, a meme, or a claim that the material is fictional does not make CSAE or CSAM allowed.
3. Adults only
Signup requires a date of birth. The account is refused if that date makes the person under 18. In countries where we require location age verification, an active user stays on that check until staff have approved an identity document and a selfie, or until they leave that country. People who have already passed that check are not asked to repeat it in every country.
We do not design Orbit for children, we do not market it to children, and we do not knowingly keep an account for anyone under 18. If we learn that an account holder is under 18, we remove the account. Profile photos are held for staff review before they are shown on a public profile.
An adult account that is used to seek out children, or to present a child as a dating prospect, is treated as CSAE, not as an ordinary age-policy mistake.
4. How to report, inside the app
You can report CSAE or CSAM without leaving Orbit:
- Report a person from their profile, or from the chat with them. Choose the reason that fits. One of the reasons is for someone who is underage or unsafe. You can add a short explanation.
- Orbit Support is a live chat inside the app. Use it if you need to describe a child-safety concern, including one that is not tied to a single profile button.
- Email support@orbit-dating.app if you are not able to open the app. Put “child safety” in the subject. Do not attach CSAM to the email. Describe where it is in the app (the profile, the chat, the approximate time) so staff can find it on our systems.
You can also block the person. A block hides them from you. It does not replace a report. If you believe a child is in immediate danger, contact local emergency services as well as Orbit.
We do not require you to confront the other person, and we do not show them that you were the reporter when the concern is CSAE or CSAM.
5. How reports are handled
Reports are read by JYDEV LTD staff. We do not send CSAE or CSAM reports to an automated decision that closes the case with no person looking at them.
When a report arrives, staff:
- Open the report, the account, and the photos, videos, or messages needed to understand it.
- Decide whether the concern is CSAE, CSAM, a different safety issue (such as harassment between adults), or not a breach.
- If it may be CSAE or CSAM, treat it as urgent. The account can be disabled while that review is still going, so the material is not left in circulation.
- Record the outcome. Confirmed CSAE or CSAM follows the steps in section 7.
We also review concerns that reach us through Orbit Support, email, Google Play, the Apple App Store, or a notice from a competent authority. The same rules apply, whoever sent the concern.
A report about adults that does not involve anyone under 18 is handled under our terms and safety tools (including removing content, warning, or banning). It is not labelled as CSAE just because the word “report” was used.
6. Images, video, and fingerprinting
Images and videos uploaded to Orbit are fingerprinted with an internal fingerprinting process that we operate. We compare those fingerprints with fingerprints of media we have already classified as prohibited. That includes media confirmed as CSAM, once staff have classified it, so the same material is not re-uploaded unnoticed to another account.
A fingerprint match does not publish the file and does not replace a person. Matches are queued for staff. Staff decide whether the file is CSAM or other prohibited media, and then apply section 7 if it is.
We do not publish how the fingerprint is calculated. Publishing the method would make it easier to alter a file so that it no longer matches. The process covers both images and videos.
Profile photos are also reviewed by staff before they appear to other people. Chat and gallery media are stored in the account and are covered by fingerprinting and by reports. Staff do not need a user report in order to act on a fingerprint match.
Fingerprinting is not a claim that every illegal file on the internet is already known to us. It is an extra check on top of reports and human review. If you see CSAM, report it. Do not rely on the fingerprint alone.
7. What we do when we confirm CSAE or CSAM
When staff confirm CSAM, or confirm CSAE that used Orbit:
- We remove the material from profiles, chat, galleries, and any other place it is shown. We do not return a copy to the uploader.
- We disable the account. We can also ban the device tied to that account so a new profile on the same device is refused.
- We ban accounts that were used to request, trade, or direct people to that material, not only the account that uploaded a file.
- We retain the evidence for as long as the competent authority requires us to keep it. We do not delete it on our own timetable while that requirement stands. We do not use it for product development, advertising, or model training.
- We report confirmed CSAM to the appropriate body. In the United Kingdom that is the National Crime Agency and, where the material should be added to an industry list, the Internet Watch Foundation. If the child, the suspect, or the hosting is in another country, we report to the authority that has the job there, including a national CSAM hotline or the National Center for Missing & Exploited Children where that is the right route.
- We do not tip off the suspect with the detail of a CSAM report before the authority tells us we may.
Confirmed CSAE that is not a visual file (for example grooming in chat) is treated with the same urgency: the account is disabled, the relevant messages are preserved for the report, and we notify the appropriate authority.
We do not offer a path to restore confirmed CSAM, or to reopen an account that was banned for confirmed CSAE. If staff later find that the decision was wrong — for example the person is clearly an adult and the content was lawful adult content — we can restore the account. Write to support@orbit-dating.app with the subject “child safety review”. Do not send the imagery again.
8. Authorities and the law
JYDEV LTD complies with child-safety law that applies to Orbit, including the UK Online Safety Act duties that apply to user-to-user services, and criminal law that prohibits making, possessing, and distributing CSAM. These standards are how we describe that work. They are not a substitute for the statute.
We cooperate with lawful requests from the police and from other competent authorities. We ask the authority to use a process we can verify. We do not hand account data to a person who emails us claiming to be police without a check.
If Google Play, Apple, or another store tells us about CSAE or CSAM in Orbit, we treat that notice as knowledge and follow section 7. The same steps apply whether the report started on Android or on iOS.
9. Evidence we retain
For an ordinary safety report between adults we keep the report, the reason, and the moderation outcome for as long as we need it to run the service and to deal with a repeat offender.
For CSAE and CSAM, evidence is retained for as long as the authorities require us to keep it. That includes the report, the account identifiers, the relevant messages, and the images or videos staff confirmed. We do not set a shorter internal expiry. When an authority tells us the retention period, we keep the evidence until that period ends. When they tell us to preserve it for an investigation, we preserve it until they release it.
Access inside JYDEV LTD is limited to the people doing the review and the report to the authority. The evidence is not put in analytics, crash logs, or training sets, and it is not returned to the uploader.
10. What we expect from users
- Do not use Orbit if you are under 18.
- Do not ask for, send, or keep sexual content of anyone under 18.
- Report it if you see it. Use the in-app report or Orbit Support.
- Do not download it, forward it, or “collect evidence” by spreading it. Tell us where it is.
- Do not threaten another user with intimate images. That is a safety breach even between adults, and it is CSAE if a child is involved.
11. Child safety contact
Child-safety reports and questions about these standards:
- Email: support@orbit-dating.app with the subject “child safety”
- In the app: report the profile or the chat, or open Orbit Support
The operator is JYDEV LTD, company number 17506340, trading as Orbit. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX. The named person who can speak to Google Play or Apple about these practices is the child-safety point of contact registered for Orbit in Play Console and in App Store Connect. Correspondence to that role can start at the email above.
These standards sit alongside our Terms of Use and Privacy Policy. If those documents say something more general about content, these standards govern CSAE and CSAM.